How do I issue a refund?

You can issue a refund at any time by going to your Shopify admin and doing the partial or full refund from within each order. The refund should show up in 5-10 business days, depending on your customer’s bank.

When you issue a refund, the charges incurred to you are also refunded. If you make a full refund, the fee you paid to process the charge is fully refunded to you. If you make a partial refund, that percentage of the fee will be refunded to you. This means that for a full refund, your net cost is zero. For a partial refund, it will be the same as though you only charged the reduced amount in the first place.

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