How can I prevent disputes?

Though disputes are never fully preventable, here are a few things you can do to make disputes less likely.

  • Use your fraud prevention metrics to monitor your dispute rate and adjust your fraud prevention strategy.
  • In your account settings, select a name for your card statement text that is recognizable. We recommend using the domain name of your website.
  • Craft a clear refund and return policy, and make sure it’s easy for customers to find on your website.
  • Avoid using the same MONEI account for separate businesses. You should set up individual accounts with MONEI for each business to make sure that your business information is reflected accurately.
  • Keep customers up-to-date with accurate delivery time information. Use online tracking and delivery confirmation if possible.
  • Make sure your customer service information is easy to find and inquiries are responded to promptly.

We will always provide you with all the details we have about the reason for the dispute.

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