Though disputes are never fully preventable, there are a few things you can do to make disputes less likely.

-Use your fraud prevention metrics to monitor your dispute rate and adjust your fraud prevention strategy.

-In your account settings, select a name for your card statement text that is recognizable. We recommend using the domain name of your website.

-Craft a clear refund and return policy, and make sure it’s easy for customers to find on your website.

-Avoid using the same MONEI account for separate businesses. You should set up individual accounts with MONEI for each business to make sure that your business information is reflected accurately.

-Keep customers up-to-date with accurate delivery time information. Use online tracking and delivery confirmation if possible.

-Make sure your customer service information is easy to find and inquiries are responded to promptly.

We provide you with any details we have about the reason for the dispute.

 

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