Though disputes are never fully preventable, there are a few things you can do to make disputes less likely.
-Use your fraud prevention metrics to monitor your dispute rate and adjust your fraud prevention strategy.
-In your account settings, select a name for your card statement text that is recognizable. We recommend using the domain name of your website.
-Craft a clear refund and return policy, and make sure it’s easy for customers to find on your website.
-Avoid using the same MONEI account for separate businesses. You should set up individual accounts with MONEI for each business to make sure that your business information is reflected accurately.
-Keep customers up-to-date with accurate delivery time information. Use online tracking and delivery confirmation if possible.
-Make sure your customer service information is easy to find and inquiries are responded to promptly.
We provide you with any details we have about the reason for the dispute.