Even if you are not a user of MONEI, you still might have a charge from us on your statement. We process payments from many online businesses and merchants, and this charge was most likely made by one that uses our service. There can often be a short delay displaying the merchant you purchased from, and in this case, the charge will simply show that it’s from MONEI. The statement will update with more information when the charge is completed.

We can help you figure out which of our users made a charge. In order to identify the charge, we will need additional information from you:

-Type of card (Visa, MasterCard, etc.)

-Date of the charge

-Currency amount

-Last four digits of the card

-Expiration date

-Name on the card and additional cardholders, if any

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